Terms of Service

Last updated 1 September 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and OneCoach Technologies Limited (“OneCoach”, “we”, “us”), company number 16872050, Apartment 3909, 7 Bankside Boulevard, Salford, England, M3 7HN. They apply to getonecoach.app, the OneCoach iOS app, and related support.

When you create an account, you tick a box to accept these Terms and the Privacy Policy. If you do not tick that box, you cannot create an account. Downloading the app or using any part of the service is also use of OneCoach under these Terms. If you use OneCoach on behalf of a company, you confirm you have authority to bind that company.

Also read How we use AI and Security. Those pages describe the product. These Terms control if there is a conflict about your legal rights and our liability.

1. The agreement

These Terms, the Privacy Policy, any in-app notice you accept, and Apple’s terms for the App Store together form the agreement.
We may update these Terms. The date at the top is the current version. We may also notify you in the app or by email. If you continue to use OneCoach after the new date, you accept the updated Terms. If you do not, stop using the service and delete the app.
Nothing in these Terms takes away rights you cannot legally give up as a consumer in the United Kingdom or in your country of residence, including rights under the Consumer Rights Act 2015.

2. Who may use OneCoach

You must be at least 16. If you are under 18, a parent or guardian must agree to these Terms and is responsible for your use.
You must be legally able to enter a contract.
You must not be barred from receiving the service under UK, EU, US, or other applicable law, including sanctions.
OneCoach is a consumer coaching tool for your own training. It is not a licence to run a personal-training business, prescribe programmes to paying clients, or hold us out as your clinic or employer. If you are a coach and you use OneCoach with clients, you do so at your own risk and you remain solely responsible for those clients.
We can refuse, suspend, or terminate access if we reasonably believe you are ineligible or these Terms are being broken.

3. What OneCoach is, and is not

OneCoach is software. It uses artificial intelligence and rules we configure to help you plan training, log work, estimate nutrition, surface recovery context, and talk to a coach in the app. Features include, depending on your plan:

Onboarding and a generated 12-week programme around goals, experience, equipment, session length, and injuries you disclose.
Edits and rewrites when you ask, or when you miss sessions or change constraints.
Session logging, live track, personal bests, volume, and progress views. Some of that works offline. AI replies and plan updates need a network connection.
In-session text and voice coaching, including exercise swaps and form commentary generated from text, not from watching you lift.
Nutrition logging, AI meal estimates, barcode scan, and UK shopping-list estimates.
Optional sleep, heart rate, and readiness features if you connect health data.
Community feed, groups, challenges, and leaderboards.
Import of a plan you paste or upload.

OneCoach is not, and you agree not to treat it as:

A doctor, nurse, physiotherapist, osteopath, chiropractor, psychologist, or registered dietitian.
A medical device, diagnostic tool, or clinical service. It does not diagnose, treat, cure, or prevent any disease or injury.
An emergency service. If you have chest pain, fainting, uncontrolled bleeding, thoughts of self-harm, or any other emergency, call 999 or your local emergency number. Do not message the in-app coach.
A substitute for in-person coaching on a heavy single, a competition lift, or any movement where a spotter or qualified coach should be present.
A guarantee of muscle, fat loss, a personal best, adherence, or any outcome.
Legal, doping, or supplement advice. We do not authorise the use of banned substances or unsafe supplements.

4. Health, injury, and assumption of risk

Strength training, conditioning, sport, calorie restriction, and following any programme involve a real risk of injury, illness, aggravation of existing conditions, rhabdomyolysis, cardiac events, disordered eating, and, in rare cases, death. You use OneCoach voluntarily and at your own risk.

Your promises

You are responsible for deciding whether you are fit to train. If you have a heart condition, chest pain, dizziness, uncontrolled blood pressure, a recent surgery, pregnancy or recent pregnancy, an eating disorder, a concussion, a joint replacement, or any other medical condition, you must get clearance from a qualified clinician before you start or continue.
You will tell the truth in onboarding and in chat. The coach can only work with what you type or speak. If you hide an injury, a medication, or a limitation, outputs may be unsafe for you. That is your risk.
You will stop a movement if pain is sharp, radiating, neurological, or “wrong”, even if the plan or the coach says to continue. You will not use the coach as a reason to ignore a clinician.
You will not use OneCoach to treat, rehabilitate, or “work through” a medical diagnosis unless your clinician has approved that plan. Injury-aware programming is not physiotherapy.
You will use appropriate equipment, collars, a spotter where needed, and the rules of the gym you train in.
If you are pregnant, postpartum, under 18, returning from surgery, or managing a chronic condition, OneCoach is not designed as specialist clinical programming for you. Use it only with professional advice.

To the fullest extent allowed by law, you assume all risk of injury, illness, and loss arising from your training, nutrition, recovery decisions, and use of the service, except where the law says we cannot ask you to assume that risk (including death or personal injury caused by our negligence in the United Kingdom).

5. AI outputs

Large parts of OneCoach are generated by models. Models hallucinate, omit constraints, misread a transcript, invent loads, and sound confident when they are wrong. We put programming rules and validation around plan generation. Those rules can fail. A “validated” plan is still software output, not a signed programme from a chartered professional.

You must read every session before you load the bar. Check the exercise, the load, the equipment, and whether it matches your body that day.
Form cues are text generated from a description. The coach cannot see your bar path, depth, or bracing. Do not treat a cue as a live technique assessment.
Voice transcripts can mis-hear weights, laterality, or injury words. Check the text before you act.
The coach is not a human and will never pretend to be one. It does not watch you in the gym unless a future feature you enable says otherwise. Today it does not.
Outputs may change if we change models, prompts, or rules. Yesterday’s answer is not a warranty about tomorrow’s.
You own the risk of following, ignoring, or sharing an output. See How we use AI for the product description.

6. Nutrition, barcodes, and shopping lists

Meal estimates are statistical guesses from typical values. They are not laboratory analysis and are not for medical dietary management, clinical allergy care, diabetes insulin dosing, or eating-disorder treatment.
Barcode matches depend on third-party product data and what the camera reads. The wrong product, a store-own brand, or a changed recipe can make the log wrong.
Shopping lists and “real UK prices” are estimates drawn from sources available to us at the time. They are not an offer to sell food, not a price guarantee, and not nutritional or allergen labelling.
You are responsible for allergens, religious dietary rules, medications that interact with food, and any clinical diet. If the coach suggests a food you cannot eat, do not eat it.
Do not use OneCoach as the sole tool to pursue extreme calorie deficits, rapid weight loss, or body-weight targets that a clinician has not approved.

7. Health connections and wearables

Connecting Apple Health, HealthKit, or another wearable is optional. You can revoke access in iOS settings.
Sleep, heart rate, and readiness scores are wellness indicators, not a diagnosis of overtraining, illness, or cardiac health. Do not ignore clinical symptoms because a score looks “green” or “ready”.
Wearable and HealthKit data can be incomplete, delayed, or wrong. We are not responsible for device error.
Health data is handled as described in the Privacy Policy. It is not used for advertising.

8. Voice and camera

If you use voice, you grant us permission to access the microphone and to stream audio for transcription. We do not keep the audio file. The transcript becomes part of your chat and logs.
Do not dictate other people’s health information, children, or anything you are not allowed to record. You are responsible for the legality of recording in your gym or country.
Barcode scan uses the camera to read a code. We do not need a photo library of your life. Do not scan items you are not allowed to process.
You will not use voice or camera features to harass, film others without a lawful basis, or capture payment cards or identity documents.

9. Plans, imports, and your training

A generated plan is a starting point. You can change it. You should change it when life, pain, or a clinician says so.
If you import a plan, you confirm you have the right to use that content and that uploading it does not infringe someone else’s copyright or coaching agreement. You indemnify us for that import.
We do not claim that an imported third-party programme is safe, complete, or correctly interpreted by the parser.
Offline copies can be stale. If you trained from an old week after a rewrite, that is your log to correct.
Units, laterality, and exercise names can be ambiguous. You must resolve ambiguity before you lift.
Gym rules, banned movements, and equipment availability are yours to check. The app cannot see the rack in front of you.

10. Community, challenges, and leaderboards

Community is public or visible to other members of a group. Do not post medical detail, addresses, or anyone else’s data.
Challenges and leaderboards are for motivation. They are not prize draws, not gambling, and not a promise of rank, rewards, or fairness. We can remove entries, reset boards, or close a challenge if we suspect abuse, bots, or unsafe behaviour.
You will not bully, sexually harass, dox, spam, impersonate OneCoach or another person, post pornography, or encourage self-harm, extreme restriction, or dangerous lifts as a stunt.
We can remove content or ban accounts. We do not have to pre-moderate. If you see abuse, report it. We are not liable for what another user posts.
A high rank is not proof of honest logging. Do not rely on the board for coaching decisions.

11. Accounts and security

Keep your login, device passcode, and Apple ID to yourself. You are responsible for activity on the account until you tell us it was compromised and we have had a reasonable time to act.
One person, one account, unless we agree otherwise in writing.
Do not share an account to dodge a subscription or to let a minor around the age gate.
Notify us promptly at hello@getonecoach.app if you think the account is not yours anymore.

12. Free, Pro, trials, and Apple billing

The app is distributed through the App Store. Prices on the site are a guide and may differ by storefront, tax, and Apple’s display. The price you see in the App Store at purchase is the price that applies.

Free features can change. Free is not a promise that every current Free tool stays Free forever.
Pro features (including, where offered, plan rewrites, AI meal estimates, barcode scan, shopping lists, health-based readiness, challenges, leaderboards, groups, and priority support) require an active Pro entitlement or a trial that includes them.
If a trial is offered, it starts when Apple says it starts. When a trial ends, access to paid features stops unless you subscribe. OneCoach does not currently offer a free trial.
Subscriptions renew automatically unless you cancel in your Apple ID Subscriptions settings at least 24 hours before the end of the current period. Deleting the app does not cancel a subscription.
Billing, taxes, refunds, and chargebacks for digital purchases are handled by Apple under Apple’s terms. Ask Apple for a refund. We cannot process a card refund that Apple controls.
Priority support means we aim to reply faster. It is not a guaranteed response time, not clinical cover, and not a service-level agreement you can sue on.
If we reasonably believe a purchase is fraudulent, we can withhold features while Apple investigates.

13. Acceptable use

You will not:

Break the law, including harassment, fraud, IP theft, or recording people without a lawful basis.
Probe, scrape, crawl, or overload the site or app, or use bots to generate accounts, plans, or leaderboard entries.
Reverse engineer, decompile, or extract models, prompts, programming rules, or non-public APIs, except where a non-waivable law allows a narrow interoperability exception.
Copy the product to build a competing coach, or feed OneCoach outputs into another model to recreate our system.
Bypass paywalls, age gates, or security, or use a jailbroken device to attack the service.
Upload malware, or content you do not have the right to use.
Impersonate OneCoach, our founders, or another user.
Use the coach to seek instructions for self-harm, violence, or illegal drug use. We may log and report that where the law requires.
Resell, white-label, or commercially exploit the service without a written licence.

14. Your content

You retain ownership of the content you create: logs, notes, photos you upload, community posts, and imported text you already own.
You grant us a worldwide, non-exclusive, royalty-free licence to host, process, display, and create derivative technical copies of that content solely to operate, secure, and improve the delivery of OneCoach to you (for example, to generate the next week, sync devices, or show a post you published). This licence is not a right for us to sell your logs or to train foundation models on them.
Community content you publish may be seen and copied by other users. You grant those users a licence to view it inside the product.
You confirm your content is accurate to the best of your knowledge, is lawful, and does not infringe others. You will not upload another coach’s paid programme unless you have the right to do so.
We can remove content that breaches these Terms. Backups may take a short time to expire after deletion.
Feedback you send us (ideas, bug reports, wording) can be used by us without paying you and without any duty to keep it secret, as long as it is not your training log itself.

15. Our intellectual property

The app, site, OneCoach name and marks, UI, methodology text, science pages, prompts, programming rules, and our documentation are owned by us or our licensors.
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app on Apple-branded devices you own or control, as Apple’s rules require, and to use the site for its intended purpose.
You do not get any right to our models, weights, prompts, or rule tables.
AI output is produced for your use in connection with the service. We do not warrant that output is unique, non-infringing, or fit to republish as your own commercial programme.
“OneCoach”, the wordmark, and the logo are our marks. Do not use them in a way that suggests we endorse a gym, a supplement, or another app.

16. Apple App Store terms

If you download OneCoach from the App Store, you acknowledge:

These Terms are between you and OneCoach Technologies Limited, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to supply maintenance or support for OneCoach.
If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price to you. To the maximum extent allowed by law, Apple has no other warranty obligation.
Apple is not responsible for any claim by you or a third party relating to the app or your possession and use of it, including product liability, a claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or privacy law.
If a third party claims the app infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling, and discharging that claim, as required between you and us.
You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
You will comply with third-party terms that apply when you use the app (for example your mobile network).
Apple and Apple’s subsidiaries are third-party beneficiaries of this section and may enforce it against you.

17. Third parties

Apple, AI providers, food databases, supermarket price sources, wearable makers, and linked websites are outside our control. Their outages, wrong data, or terms can affect OneCoach. We are not liable for third-party services except as the law requires.

18. Availability and changes

We aim for the app and site to be available. We do not promise uninterrupted, error-free, or perpetual access. Maintenance, model outages, or force majeure can take features down, including mid-session coaching.
We can change, limit, or withdraw features, Free or Pro, with reasonable notice where we can give it. If we withdraw a paid feature you prepaid and UK consumer law requires a remedy, we will work with Apple’s refund process or provide a reasonable alternative.
We can change models, prompts, and programming rules without notice. That can change the feel of the coach.
We can geo-restrict the service.

19. No warranties

To the fullest extent permitted by law, OneCoach is provided “as is” and “as available”. We disclaim all implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement, except those the Consumer Rights Act 2015 or other mandatory law will not let us disclaim.

We do not warrant that any plan, load, meal estimate, form cue, readiness score, shopping list, barcode match, or chat reply is accurate, complete, safe for you, or appropriate on a given day.

20. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that English law does not allow us to exclude.

Subject to that, we are not liable for:

Injury, illness, or loss that arises because you followed or ignored an AI plan, chat reply, form cue, nutrition estimate, or readiness score.
Injury that arises because you gave incomplete or false onboarding or chat information.
Loss of profits, business, goodwill, data, or indirect or consequential loss, whether or not we were told it might happen.
Another user’s content, a gym’s equipment, a wearable’s bad reading, a supermarket price, or Apple’s billing decision.
Unauthorised access that occurs because you shared a login or used a compromised or jailbroken device.

Subject to the non-excludable liabilities above, our total liability to you for all claims arising out of the service in any 12-month period is limited to the greater of (a) the amount you paid us (via Apple) for OneCoach in that period and (b) fifty pounds sterling (£50).

You agree to bring any claim within 12 months of when you first knew, or ought reasonably to have known, of the facts giving rise to it, unless a longer period is required by law.

21. Indemnity

You will indemnify and hold harmless OneCoach Technologies Limited, its directors, employees, and contractors against claims, damages, and reasonable legal costs arising from: your training or nutrition decisions; your content or imported plans; your breach of these Terms or the law; your misuse of community; or your use of OneCoach to coach other people commercially. This does not require you to indemnify us for our own fraud or for death or personal injury caused by our negligence.

22. Suspension and termination

You can stop using OneCoach at any time and delete the app. Cancel subscriptions in Apple ID settings. In the app, go to You → Settings → Delete account, type DELETE, and tap Delete my account. That permanently deletes your account, workouts, plans, nutrition logs, messages, posts and photos. You can download a copy first under You → Settings → Privacy → Download my data. If you cannot get into the app, email daniel@getonecoach.app from the address on the account.
We can suspend or terminate immediately if you breach these Terms, create risk for other users, fail a sanctions or fraud check, or if we shut the service down.
On termination, your licence ends. We delete or anonymise personal data as the Privacy Policy describes. Clauses that should survive (including IP, disclaimers, liability, indemnity, and governing law) survive.

23. Governing law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living elsewhere in the UK you may bring proceedings in your home part of the UK, and if mandatory consumer law in your country gives you a right to sue at home, that right stays. We may seek injunctive relief in any court for IP or misuse of the service.

24. General

If a court finds a clause unenforceable, the rest stays in force.
If we do not enforce a right, we have not waived it.
You may not assign these Terms without our consent. We may assign them to an affiliate or a buyer of the business.
These Terms are the entire agreement about the service and replace prior discussions, except for fraud.
There is no partnership, employment, or agency between you and us.
Headings are for reading only.
“Including” means “including without limitation”.
Notices to you may be sent to the email on the account or shown in the app. Notices to us go to hello@getonecoach.app.
We are not liable for delay or failure caused by events beyond reasonable control, including network failure, model-provider outage, Apple outage, strike, epidemic, or legal change.

25. Contact

OneCoach Technologies Limited
Apartment 3909, 7 Bankside Boulevard, Salford, England, M3 7HN
Company number 16872050
hello@getonecoach.app